Director of the IKEA France Customer Relations Center, I decided to launch a Participatory Innovation project by the end of 2013. After a thorough benchmarking of the different software solutions, IdeasMine appeared to us the most flexible and the easiest to implement at a very affordable price.Besides providing the software tool, AL Consulting has come to the site to train and support the approach with our managers.
AL Consulting has been a very attentive partner who has benefited from its extensive experience in the field.Easy installation, customization to the specificities of the company, simplicity of use ( "simple is better") are the points that I appreciated.All employees find themselves with their management in a shared collective approach that makes it possible to continuously improve customer processes and internal practices.” Frédéric BOULLE, Customer Relationship Center Director - IKEA France
We were looking for a solution to develop the participation of our employees.
In our benchmark study, the standard solution proposed by AL consulting first attracted our attention by its simplicity.
We asked for modifications to customize the product to our needs.
The responsiveness of AL Consulting has been great most requests have been made in very short times.
Taking into account some advice from AL Consulting, the operational commissioning was carried out without any problems, the software has been running for several weeks without incident and the entire project team is satisfied with the results obtained.
As a point of improvement, we suggest to improve the overall design of the application by taking inspiration from the sites of the social networks.
In summary: functionalities that meet our expectations, ease of use, very good responsiveness to requests, reliability and total availability of the product, results exceeding our expectations.” Olivier LECUREUIL, Head of the Studies and Projects Department - Caisse d’Epargne
We chose the IdeasMine solution to meet the clearly defined needs set up upstream (implementation of a collaborative tool letting all employees submit improvement ideas) starting from an existing solution and Working with AL Consulting on the specific features we needed.
Another element of choice: the solution is affordable.
The implementation was very satisfactory because there was a real listening to our needs for technical adaptations and the reactivity to propose customized solutions.
The strengths were the simplicity of technical implementation and the possibility of customization.
This solution is consistent with the internal message of involvement of all in change and improvement (our values are performance and rigor).
It is a collaborative tool with a "digital" label". Olivier CAGNAC Human Resources Director ExterionMedia
At the beginning of the project, we wanted to develop the involvement of all our employees, whether in production or in support services so that they take ownership of their business by improving it on a daily basis by applying their ideas of progress.
Following 2 trials with a competitor for more than 6 months, the choice came from users in the "workplace". IdeasMine has proven to be more reliable, faster in connection with standard features that meet our needs.
Review of the 6 months: success in the workshops of the Sablé plant and launch of the facilitated approach in support services
Results: doubling the number of IPs (Improvement Proposal) issued and the number of IPRs (Improvement Proposal Realized) which leads us to prepare the deployment of the solution in the MECACHROME Group
The IdeasMine system has been able to adapt quickly to our specificities, especially with tablet access for more “fun” use in the workplace and the association of photos.
Data security, Speed, Reliability, Ease of Implementation, "Fun" side that attracts the "public", Moderate price, efficient contact with IdeasMine interlocutors are the strong points of the solution.
Julia LECOMTE Lean/MECACHROME Excellence System Manager
François BIENFAIT Operational Excellence Director Business Unit « Motors » MECACHROME Group